Q: What is NAPO and are you a member?
A: The National Association of Professional Organizers (NAPO) is recognized as the association for organizers. NAPO offers organizers opportunities to sharpen their skills through ongoing education and professional development. NAPO has a Code of Ethics by which members are expected to abide. A professional organizer who is a NAPO member has made a commitment to his/her business and thus to you, the client.  An Organizing Hand is a member of NAPO and NAPO – New England Chapter.

Q: I've always been disorganized, is there really hope for me?
A: It is definitely possible to learn the basic principles and formulas of organizing. I will develop systems and solutions for you and teach you how to use them. Systems and solutions are customized for each client to match their specific needs. I am also available for follow up sessions.

Q: Will you make me throw everything away?
A: No. My job is to help you define what is important to you and confirm that the things you are keeping are important to your life and are easily available when you want to find them. I will ask questions, make observations and suggestions to help you decide what is or is not important to you. Ultimately you are the final decision-maker.

Q: Do you do all the work for me?
A: No, we will work side-by-side during the sessions. It is up to you to make decisions about the retention of your items and to provide information so we can develop systems and solutions for you.

Q: How can I let anyone – let alone a professional organizer – see my mess?
A: It is very likely that most professional organizers have personally “been there and done that” when it comes to clutter. And no matter how bad you think it is, we have probably seen much worse. We have chosen this field in order to help people who may not have the resources (expertise, objectivity, and/or time) to do what we do best. 

Q: I am a very private person and consider all that you see and learn about me and my space to be confidential. Will my session be kept confidential?
A: My policy is that a client's home, office, belongings, and matters are to remain confidential.  I value and respect the trust that you give me in allowing me into your home or office.

As a member of NAPO we are held to code of ethics. Terms for Confidentiality are as follows:

• I will keep confidential all client information, both business and personal, including that which may be revealed by other organizers.
• I will use proprietary client information only with the client's permission.
• I will keep client information confidential and not use it to benefit myself or my firm, or reveal this information to others.